1. Introduction
- E ective communication is essential in the workplace. This workbook will help you
master professional communication skills, covering email etiquette, workplace
interactions, active listening, and career readiness.
2. Email Etiquette
- Brief Explanation:
- Keep emails clear and concise.
- Use proper greetings and closings.
- Maintain professionalism in tone and language.
- Proofread before sending.
- Interactive Exercise: Write a professional email to a colleague requesting a meeting.Include a clear subject line, greeting, body, and closing.
- Reflection Prompt: What challenges do you face when writing emails? How can you improve?
3. Workplace Interactions
- Brief Explanation:
- Practice active listening.
- Use polite and respectful language.
- Adapt communication styles to di erent scenarios.
- Multiple-Choice Questions:
- 1. Which is the most appropriate way to address a supervisor? a) Hey b) Hi [First Name] c)
- Dear [Title and Last Name]
- Fill-in-the-Blank: _Respectful communication involves both speaking and actively ____.
- Reflection Prompt: Describe a time when e ective communication positively impacted your workplace experience.
4. Active Listening
- Brief Explanation:
- Focus on the speaker without interrupting.
- Provide verbal and non-verbal feedback.
- Clarify and summarize key points.
- Interactive Exercise: Listen to a short dialogue (provided as a transcript) and write a brief summary highlighting the main points.
- Reflection Prompt: How can active listening enhance your professional relationships?
5. Career Readiness Tips
- Brief Explanation:
- Develop a strong résumé tailored to your desired role.
- Practice common interview questions.
- Follow workplace etiquette, including punctuality and professional dress.
- Interactive Exercise: Create a sample résumé for a job application. Provide your own experience or hypothetical information.
- Multiple-Choice Questions:
- 1. Which of the following is NOT recommended for a professional résumé? a) Using a clear format b) Including a personal photo c) Tailoring it to each job application
- Reflection Prompt: What is one skill or experience you can highlight to stand out in an interview?
6. Reflection Prompts
- What is one communication skill you plan to improve?
- Describe a time when clear communication solved a workplace problem.
- How can you apply active listening in your personal and professional life?
7. Interactive Exercises
- A mix of:
- Email drafting
- Role-playing scenarios
- Resume and cover letter writing
- Interview practice questions
8.Answer Key
- Correct answers to multiple-choice and fill-in-the-blank questions.
- End of Workbook
